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Jul 18, 2025

Support agents can be managed in-platform and call booking updated

By the Outstaffer Product Team
Borderless HRIS

New

  • Support agents table added to the Admin module for managing internal support team members
  • New support agents can be created, edited, and deleted from the Admin module
  • Support agents can be set as default per team type
  • Created agents appear automatically in customer-facing support booking flows (My Team and Support Team pages)
  • Meeting link and ID configuration for support agents manageable by internal teams without engineering involvement
  • Call booking across the platform updated to use a new embedded scheduling interface, replacing the previous system

Frequently asked questions

How do customers book a support call through Outstaffer?

Customers can book calls directly from the My Team and Support Team pages, which now show agents configured by the Outstaffer team in the admin module — no manual backend setup required.

How do I reduce HR admin when managing international employees?

The Outstaffer team can now configure and update support agent availability, meeting links, and team assignments without raising engineering requests, reducing internal admin overhead.

Get started with Outstaffer in three easy steps