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Privacy Policy

Last updated: January, 2022.
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Privacy Policy

Privacy Statement

Introduction

 This statement includes:

  • our collection statement, explaining aspects of our collection and use of personal information
  • our privacy policy, further explaining how we manage personal information

Who we are

Outstaffer Pty Limited (ABN 52 626 134 870)

Our contact details

  • Phone:  1800 688 782
  • Email:  privacy@outstaffer.com
  • Website:  www.outstaffer.com

Collection from third party sources

We may collect personal information from someone other than  you, and you may not be aware of the collection, when it is not reasonable or  practicable to collect it from you, and it is available from:

  • publicly available sources like phone books
  • other companies in our group that you may have dealt with
  • third parties like our business partners, your authorised representative/s and wholesalers
  • information brokers
  • application, telecommunication and information service providers that interact with us in providing products to you
  • fraud checking agencies
  • our contractors and other representatives that you may deal with
  • our websites and how you use them
  • various parties listed under Disclosing personal information in our Privacy Policy.

Collection under law

We may be required to collect personal information under the Telecommunications Act 1997 and laws made under it.

We may be required to collect information, relating to an individual or a communication to which an individual is a party, under the ‘data retention’ provisions of the Telecommunications (interception and Access) Act 1979 (‘Data Retention Law’).

Why we collect and hold personal information

We collect and hold personal information because:

  • we may need to use it to operate our business
  • we may need to provide it to other parties in connection with our business
  • we may need it to comply with the law, including the Data Retention Law.

The uses and disclosures we may make of personal information are detailed in our Privacy Policy.

Unavailability of personal information

If we cannot collect the information we need about you, we  may not be able to supply the products or service you want.

Disclosing personal information

We may disclose personal information as reasonably required  to contractors and suppliers who goods and services that we use to operate  our business and provide products and support to you, and to other parties  detailed in our Privacy Policy.  We may  also disclose it to authorised agencies under the Data Retention Law.

Some of these parties may be based overseas (eg in European Union, Canada, New Zealand, Philippines, United Kingdom and United States of America).

Access and correction

Our privacy policy contains information about how the you  can access and seek correction of the personal information about you that we  hold.

Complaints

Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.

Privacy Policy

Personal information

This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form. For the purposes of the Data Retention Law, it also refers to information retained for the purposes of that law, if it relates to an individual or a communication to which the individual is a party.

Kinds of personal information we collect and hold

Broadly, we may collect and hold:

  • personal details like name, date of  birth, gender, occupation and driver licence number‍
  • contact details like physical, postal,  work and email addresses and phone numbers ‍
  • financial details like bank account,  credit card numbers and your billing and payment history with us ‍
  • service-related details like your user  name, encrypted password and service usage history, support incidents,  enquiries and complaints‍
  • other details relating to special  situations like specific health information if you apply for priority  assistance and information about any authorised representative you appoint‍
  • Data Retention Law details (where that  law applies) like subscriber and account details, service details, detailed  about telecommunications devices, the source and destination of  communications, the date and time of communications and connection to  services, the type of a communication or service and location details.

In any case, we only collect personal information that is  reasonably necessary to support our functions and activities. If we cannot collect the information we  need about you, we may not be able to supply the products or service you  want.

Collecting personal information

Unless it is not reasonable or practicable to do so, and in  other cases allowed by law, we will collect personal information about you  directly from you (eg when you contact us by phone or online, or at our  premises, or fill in an application form).

In other cases, we may collect personal information about  you from:

  • publicly available sources like phone books
  • other companies in our group that you may have  dealt with
  • third parties like our business partners, your  authorised representative/s and wholesalers
  • information brokers
  • telecommunication and information service providers that interact with us in providing products to you (eg  overseas when you use a roaming mobile service)
  • fraud checking agencies
  • our dealers, contractors and other  representatives that you may deal with
  • our websites and how you use them
  • various parties listed under Disclosing  personal information below.

Holding personal information

We hold personal information in hard and/or soft copy at  our offices and in other facilities that we own or license from third  parties, like data centres. We take reasonable steps to keep it secure and to  protect it from unauthorised access, use or alteration. Where required by the  Data Retention Law, it will be encrypted.

Why we collect and hold personal information

We collect and hold personal information because:

  • we may need to use it to operate our business
  • we may need to provide it to other parties in  connection with our business
  • we may need it to comply with the law,  including the Data Retention Law.

Using personal information

We may use personal information:

  • to identify you
  • for credit checks
  • to prevent fraud
  • to supply products (including goods and/or services) to you
  • to give you information about us and our products, and product offers
  • for direct marketing – see Direct marketing for details
  • to improve our products, our marketing and our website
  • to answer your enquiries
  • to give you customer support and service
  • to better understand your needs and respond to them
  • to manage and plan our products and business
  • to charge and bill you for products you use
  • to collect payment from you
  • to monitor, manage, test and improve our network and facilities
  • to comply with various laws that apply to us, including the Telecommunications Act 1997, the Data Retention Law and our obligations under any carrier licence that we hold
  • for other purposes related to the operation of our business.

Disclosing personal information

 We may disclose personal information as reasonably required:

  • to contractors and suppliers who supply or  support us in:
  • market research, sales and marketing
  • direct marketing – see Direct marketing  for details
  • identity and fraud checking
  • credit management
  • service provisioning
  • installation, maintenance and repairs
  • helpdesk and enquiries
  • support and complaint management
  • communications and mailing
  • billing, debt recovery and credit management
  • network and product design and maintenance
  • corporate strategy
  • legal and regulatory advice and compliance
  • accounting and financial planning
  • risk management

otherwise providing goods and services that we use to operate our business and provide products and support to you

  • to your authorised representative/s
  • if you ask us to do so
  • to our agents, dealers and members of our  corporate group
  • to our business partners and wholesale  suppliers
  • to other telecommunication and information  service providers that interact with us in providing products to you (eg  overseas when you use a roaming mobile service)
  • to the manager of the Integrated Public Number  Database, the Australian Communications and Media Authority, police, law  enforcement and national security agencies and other authorities when and as  required by law
  • to authorised agencies under the Data Retention Law
  • to organisations that provide credit or finance to us
  • to persons who invest in or acquire all or  part of our business or company, or are considering doing so.

Some of these parties may be  based overseas eg in European Union, Canada, New Zealand, Philippines, United Kingdom and United States of America.

Protection of information

Grabbing the consumer’s attention isn’t enough; you have to keep that attention for at least a few seconds. This is where your benefits come into play or a product description that sets your offer apart from the others.

How you write your advertising copy will be based on where you will place your ad. If it’s a billboard ad, you’ll need a super catchy headline and simple design due to the speed at which people will pass. Online ads are similar; consumers are so inundated with Internet advertising that your ad must be quick and catchy. Magazine advertising is the most versatile, but this is solely dependent on the size of your ad and how many other ads compete with yours. If you have a full page ad, feel free to experiment; more page space gives you more creative space. If the ad is tiny, you’ll need to keep things as simple as possible.

Your choices about your information

Businesses often become known today through effective marketing. The marketing may be in the form of a regular news item or half column society news in the Sunday newspaper. The marketing may be in the form of a heart to heart talk with Mr. Brown on his prominent local television show. These are all advertising. Businesses cannot get away from the force of advertising. If they want to make their products known in the marketplace they have to use some form of advertisement. Advertising is being more and more known as a reasonable and desirable business force. Let’s say you own a department store. The advertising manager of the store is like the managing editor of a daily newspaper with his group of reporters regularly bringing fresh matter to his desk and the different department heads acts as the reporters.

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