Privacy Policy
About us
Outstaffer Pty Limited (ABN 52 626 134 870) and our group companies (we, us or our) are committedto protecting your privacy. This policy explains how we collect, use andprotect your personal information. It applies to all personal information wehandle, whether we collect it through our website, in person, or through othermeans.
For individuals located in the European Economic Area (EEA),United Kingdom or Switzerland: Additional rights and protections apply to you under the General Data Protection Regulation (EU) 2016/679 (GDPR) and,for UK residents, the UK General Data Protection Regulation (as incorporatedinto UK law) and the Data Protection Act 2018 (UK GDPR). Please refer to Appendix 1 at the end of this policy for information specific to your additional rights and how we process your personal information in accordance with GDPR and UK GDPR requirements.
Quick overview
- We collect information you provide to us andinformation we gather when we interact with you
- We use this information to provide our servicesand improve your experience
- We protect your information using secure systems and processes
- You have rights regarding your personal information, including access and correction rights
Information we collect
This Privacy Policy applies to Outstaffer, our group companies, its Local Affiliates and other Affiliates
Identity and contact details
- Name, address, email address and phone number
- Professional details
Service related information
- Payment and transaction details for products andservices you've purchased from us orenquiries about our products and services
- Your preferences for our services and yourmarketing preferences
- Feedback and survey responses
Digital information
- IP address and general location informationderived from your IP address
- Search and browsing behaviour
- Website usage patterns
- Cookie preferences
Recordings
- Call recordings
- Records ofmeetings and decisions
Professional information (for candidates, job applicants with us and workers)
- Employment history
- Professional experience
- Required authorisations and licences
- Professional registrations
- Information about your right to work in the relevant jurisdiction
- Reference checks
- Interview feedback notes
- Email communications from you
- Internet provider details to confirm network speeds
- Photographs andvideo recordings for identity verification purposes
How we collect personal information
- Directly from you when you: when youinteract with us, contact us, fill out forms.
- Automatically when you: visit our website, use our technologies, interact with our online services.
- From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you, including referees where we do a reference check.
- From publicly available sources: such as ASIC andother regulatory bodies and professional networking sites such as LinkedIn.
Why we collect, hold, use and disclose personalinformation
We collect and use your personal information to run ourbusiness and provide our services as set out below.
Business operations
- To manage our relationship with you as a customer, candidate or supplier
- To process and deliver our products, platform and services
- To handle your inquiries, support requests, andcommunications
- To maintain accurate records for billing and administration
- To verify your identity when required or permitted by law
- To handle work placement operations
- To manage recruitment functions
Communication and support
- To respond to your questions and support requests
- To communicate important updates about our services
- To handle inquiries made through our website or platforms
- To manage your participation in surveys, feedback sessions, or events
Service improvement
- To conduct analytics and market research
- To improve our business operations and services
- To develop and enhance our applications and platforms
- To understand how our services are used
Marketing and promotions
- To send you promotional information about our services and events
- To inform you about products or services that may interest you
- To manage your marketing preferences
- To run competitions, promotions, and special offers
- To provide additional benefits to our customers
Employment purposes
- To assess employment applications
- To evaluate candidate qualifications
- To manage professional certifications and licences
- To maintain employment records
Legal and compliance
- To comply with our legal obligations
- To respond to court orders or legal processes
- To maintain required business records
- To fulfill regulatory requirements or reporting obligations
- To protect our legal rights and interests or as authorised by law
Our disclosures of personal information to thirdparties
We may disclose personal information to:
Service providers
- IT service providers
- Data storage providers
- Web hosting and server providers
- Payment processors
- Marketing and advertising providers
- Analytics providers
- Background checking and screening agents
Professional advisers
- Bankers
- Auditors
- Insurers and insurance brokers
- Legal advisers
- Superannuation and pension funds
Business partners
- Our existing or potential agents
- Our business partners or contractors
Corporate transactions
If we merge withor are acquired by another company, or sell our business assets:
- Your information may be disclosed to ouradvisers
- Your information may be disclosed to thepotential purchaser's advisers
- Your information may be included in thetransferred assets
Legal and regulatory bodies
- Courts and tribunals
- Regulatory authorities including as required forreporting obligations
- Law enforcement officers
Other parties
- Third parties you have authorised
- Emergency services when necessary
- Any other parties as required or permitted bylaw
Overseas disclosure
Storage and access
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:
- When our service providers are located overseas
- When we work with overseas business partners
- When using cloud-based services or data storagesolutions
Our approach to overseas disclosure
Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information inaccordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
Your privacy rights and choices
Providing information
You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
Access to your information
You can request access to the personal information wehold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways toshare relevant information.
Correction rights
You can ask us to correct any information that isinaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to adda statement to your information noting your requested correction.
Marketing communications
You can opt-out of receiving marketing communications atany time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.
How to contact us about your rights or to make acomplaint and what happens next
Step 1: Contact our privacy officer
What to include: Your full name, contact details, clear details about yourrequest or complaint, and any relevant dates or reference numbers.
Step 2: Our response
We will:
- Verify your identity before processing your request
- Investigate thoroughly (for complaints) orprocess your request (for rights)
- Respond to you in writing within reasonable timeframes and as required by law
- Explain what actions we will take and keep youupdated on progress
- Not charge you for making a request (except forreasonable access fees if applicable)
- Help you understand and exercise your rights
Step 3: If you're not satisfied (complaints only)
If you're not satisfied with our response to yourcomplaint, you can:
- Ask for a review by our senior management, or
- Contact external bodies:
- Australian residents: Office of the AustralianInformation Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au)
- New Zealand residents: Office of the New Zealand Privacy Commissioner
- UK residents: Information Commissioner’s Office (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, helpline number: 0303123 1113, website: www.ico.org.uk/make-a-complaint)
You don't have to contact us first before going to the ICO, but we'd appreciate the opportunity to try to resolve your concernsdirectly with you.
This is the same process whether you want to access yourinformation, correct mistakes, change marketing preferences, or make acomplaint about our privacy practices.
Protecting your information
We use multiple layers of security to protect yourinformation.
Technical safeguards
- Enterprise-grade encryption for data storage andtransmission
- Regular security testing and monitoring
- Automated threat detection systems
Operational security
- Staff training on security and privacy
- Strict access controls based on job requirements
- Regular security audits and incident response procedures testing
Physical security
- Secure premises with controlled access
- Secure disposal of physical documents
- Equipment security protocols
Public information
Please note that any information you choose to sharepublicly on online platforms (such as comments or reviews) can be accessed andused by others. We cannot control or protect information that you make publicly available.
How long we keep your information
We keep your personal information only as long as we needit for the purposes we collected it, or as required by law. When we no longerneed it, we securely destroy or de-identify it.
Cookies and Analytics
What We Use
We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.
Cookies
- Small text files stored on your device
- Help remember your preferences
- Enable certain website functions
- Make your interactions with our website more efficient
Tracking Pixels
- Tiny, invisible images in web pages and emails
- Help us understand how you interact with our content
- Allow us to measure email engagement
- Enable more relevant content delivery
How we use these technologies
Essential Functions
- Remember your login status
- Maintain your session security
- Store your preferences
- Enable core website features
Analytics and Performance
- Understand how our website is used
- Measure page views and traffic
- Analyse user navigation patterns
- Identify areas for improvement
Personalisation
- Remember your preferences
- Tailor content to your interests
- Improve your browsing experience
- Provide relevant recommendations
Your control
You can manage these technologies by:
- Adjusting your browser settings to block or delete cookies
- Using privacy-focused browser extensions
- Configuring your email client to block images
- Using our cookie preference settings
Note: Blocking all cookies may affect website functionality and your user experience.
Google Analytics
We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data andyour available options on
Google's privacy pages.
Meta advertising tools
We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements onMeta platforms like Facebook and Instagram when you visit our website or app.You can manage whether we connect information from our website with your Metaaccount for advertising purposes by adjusting your settings within your Meta account preferences.
LinkedIn advertising tools
We use LinkedIn's advertising tools (such as Pixels) to understand how our ads perform and to show you more relevant advertisements on LinkedIn when you visit our website or app.You can manage whether we connect information from our website with your LinkedIn account for advertising purposes by adjusting your settings within your LinkedIn account preferences.
Artificial Intelligence (AI) Technologies
Overview
We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.
How we use AI
We may use AI technologies to:
- Analyse and process data to support decision-making, operational insights, and reporting
- Generate, edit, summarise, and optimise written content, documentation, and code
- Capture, transcribe, and summarise meeting notes, calls, and internal discussions
- Improve and optimise our platform, services, and internal operations
- Automate routine administrative tasks, workflows, and communications
- Personalise your experience when using our platform and services
- Support quality assurance, monitoring, auditing, and compliance processes
- Assist with client support, enquiries, and service delivery
- Collect, organise, and structure information relevant to service provision
- Assess and evaluate candidates during recruitment, screening, and talent-matching processes
- Support recruitment workflows including CV analysis, job description drafting, interview preparation, and candidate shortlisting
- Assist with workforce management processes such as onboarding documentation, training materials, and internal knowledge management
- Support HRIS functions including employee records management, policy distribution, document processing, and workforce analytics
- Assist Employer of Record (EOR) operations including employment documentation, compliance checks, payroll data processing, and workforce reporting
- Generate summaries, dashboards, and insights from operational, HR, payroll, and workforce data
- Support internal productivity tools used by our team and distributed workforce
- Improve security monitoring, fraud detection, anomaly detection, and platform reliability
- Assist with translation, transcription, and communication across global teams
- Enhance knowledge search and internal documentation access within our systems
Data protection and security
When we work with third-party AI providers, we ensurethey handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.
Your rights and our commitments
Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all therights outlined in this privacy policy. When using AI with your personalinformation, we commit to:
Transparency and control
- We'll inform you when AI is used to make decisions that may significantly affect you
- We maintain human oversight and review of significant AI-generated decisions
- Our staff are trained to understand AI limitations and verify outputs before relying on them
- We implement processes to verify the accuracy of AI-generated outputs
Security
- We use appropriate technical and organisational measures to maintain the security and integrity of your personal information
- We regularly test and monitor AI outputs foraccuracy and reliability
Risk mitigation
- We regularly assess and document risksassociated with using AI to process personal information
- We implement appropriate measures to addressthese risks
- We continuously monitor AI performance and regularly review their impact
Amendments
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.
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