Open Support Requests from the sidebar. You land on My Requests, which lists everything you have submitted. Select New request, pick a category, and submit. Everything after that — replies, status changes, attachments — stays on that request.
Keeping requests in the same system as employee records removes the handoff between an HR platform and a separate helpdesk. Employees raise requests where their profile already lives, and the team actioning them sees the full context without switching tools.
Yes. Every request carries a status badge that updates as the team works on it, and the full conversation history sits on the request itself.
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