Integrate popular CRM such as Salesforce, Microsoft, Zendesk, HubSpot and many more.
Don't miss a call. Setup call queues with advanced queue strategies such as Round Robin & Hunt by 3s.
Check service levels with reports such as wait time, abandoned calls, call back statistics and agent performance.
Record calls for legal and quality monitoring purposes.
Real Time Statistices
Monitor queues and performance in real-time.
Supervisor Agent Status Override
We'll screen, interview and find the right talent for your job.
Setup SLA and get alerted when call queues breach SLA levels.
Manages incoming and outgoing calls using simple functions like drag and drop or just with mouse clicks.
Watch your calls and queues in real-time using the 3CX Wallboard.
Never miss a call using the call back option as overflow during busy times.
Call & Queue Reporting
Get Call and Queue Reports such as SLA statistics, agent performance, unanswered calls, abandoned calls, average talking time and much more.
Call Recording Transcription & Search
Create and search transcripts of call recording.
Barge in / Listen in / Whisper
Train staff during a live call with Barge in, Listen in and Whisper features.
Create transcripts of your voicemails.
Live Chat: SMS
Send and receive SMS from your business number.
Live Chat: Facebook Messaging
With 3CX Facebook and live chat integration you can save time, increase customer satisfaction and boost conversions.
Live Chat: Reports
Get Live Chat Reports such as agent performance, unanswered chats and much more.
Live Chat: Monitor/Whisper
Monitor agent chats and give them real-time suggestions and feedback.
Live Chat: Escalate Chat to Call
Escalate a chat to a call.